We walked in to the ERA office in Callahan and were welcomed by the agent on duty at the time Joe Michaels. Little did we know from that first meeting what would turn into a very good friendship. My wife and I were new to the area and the information that Joe shared with us, well it's hard to put a value on it. Joe, being a local realtor that actually grew up in the area was priceless. Joe helped us decide what we really wanted and walked us through the process from start to finish. Joe was also ready to asnwer our question and when he didn't know the answer, he didn't try to wing it, he was honest and told us he didn't know but would find out and he did just that. If there were more than 5 stars to give, ,y wife and I both agree, we'd give them all to Joe. Sincerely, Brian & Tina M.